1. General Information

All orders are subject to product availability. Please be informed that once payment has been made and is successful, kindly provide us a time allowance of 1 to 3 business days to process and dispatch out the shipment. We will provide the tracking number for the mentioned shipment as soon as it is available 


2. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, items ordered, custom clearance and duty tax. Please note that that any delay caused by local custom department is not a responsibility of www.flossycarterstore.com


3. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.


4. Duty Tax and Custom Clearance

Please be informed that the buyer/customer/recipient has to be responsible (pay) all the duty tax, custom duties and local tax as different country has different sets of rules and regulations to comply. We on the other hand would declare and input the accurate information in order to reduce the chances of the shipment being imposed with tax or delayed by customs due to incorrect declaration.

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